1. Go to the correct City Department or call the Mayors Hotline 444-5555

• If you have a comment or would like to wage a complaint about any of the 11 City Departments, you should contact the City Department first to resolve your issue.
• The individual City Departments each have a Director who is appointed by the Mayor’s Office. The Director should be able to handle your issue.
• If that fails, contact the Mayor’s Hotline at (402) 444-5555.
• Remember, if you would like feedback, give your contact information (address, phone number, time to reach you, etc.) and request that you be contacted back with the results of your issue.

View a complete listing of City Departments and important numbers to report neighborhood problems

2. Communicating with your Councilmember

If you have an issue regarding policy or legislation, you may contact the Councilmember who lives in your district or the councilmember who chairs the committee that considers issues like yours or call the Council reception at (402) 444-5520 for assistance. Some tips to make your recommendations more helpful to your councilmember include:

• Present your issue in a letter or email in the clearest and most concise way possible. Ask for exactly what you would like and if you want a response to your issue, make sure you request a response.  If you would like feedback, then give the proper contact information to get back to you (address, phone number).
• Please present your information in less than one page with only the most relevant facts. Attachments are fine for additional details, but the one page request should clearly describe your issue and what you want.

As a general reminder, the City Council is a Board of seven individuals who operate under the open meeting laws of Nebraska whereby, they must conduct their business in a public meeting. Issues are resolved by voting in these public meetings on matters of City policies and laws.  The City Council does not manage the individual City Departments.